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The right message, at the right time, though the right channel.

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Engaging with customers in an efficient and speedy manner has increasingly become key for operations and customer satisfaction in every organisation. This is especially true for consumer-oriented industries such as financial services, insurances, retail, telecommunications, tourism and utility suppliers, where interaction is mostly based on documents of all kinds – thousands of them every day.

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Inbound customer communication needs to be processed at high speed and in a way that enables productive internal workflows, yet at the same time meets customer expectations. Customer histories, electronic and paper-based correspondence, complaints, contracts, e-mail communication including their attachments such as photos and scanned documents – only if customer-facing staff have access to all case-related information at the push of a button they can approach your customers at the right time, with the right message and through the right channel.